Top BPO Institute In Ernakulam

TRANSORZE SOLUTIONS

Transorze Solutions is a reputed organization established in 2010 with 4 centres and 7 franchisees in Kerala and Tamil Nadu. Transorze Solutions is totally dedicated to providing training in HBPO courses viz. Medical Coding and Billing/Transcription/Scribing processes as well as BPO processes, Digital Marketing and Occupational English Test Training (OET). The key focus is to make the Indian youth world ready by enhancing their employability skill sets.

What is business process outsourcing (BPO)

Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task.

An organization typically contracts with another business for such services after it has identified a process that, although necessary for its operations, is not part of its core value proposition. This step requires a good understanding of the processes within the organization and strong business process management.

What are the different types of BPO

BPO is often divided into the following types based on the service provider's location:

• Offshore outsourcing occurs when an organization contracts for services provided with a company in a foreign country.
• Onshore outsourcing, or domestic outsourcing, happens when an organization contracts for services provided by a company that operates in the same country as the hiring organization.
• Nearshore outsourcing is when an organization contracts for services provided by companies based in neighboring countries.

BPO industry can be grouped into two types

• Type-I – consists of backend office outsourcing like MIS, IT support, Admin support, Payroll/Finance, Accounts Management, Human Resources, RM, Sales, Trading, Advisory etc.
• Type –II – consists of Front office outsourcing like Tech Support, Contact centre, Marketing etc.

BPO is a billion dollar industry. The major countries which develop BPO as a billion dollar industry are India, China & Philippines.

Scope of BPO Industry in India

In India, Business Process Outsourcing (BPO) is the fastest growing segment of the ITES (Information Technology Enabled Services) industry. Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency have all lead to the growth of the Indian BPO industry. Business process outsourcing in India, which started around the mid-90s, has now grown by leaps and bounds.

As per Market Research Future (MRFR)’s latest study, the global business process outsourcing (BPO) services market is projected to expand at a CAGR of 11% during the forecast period 2017 to 2023.

Purpose of BPO

1. Productivity improvement
2. Optimum utilization of the resources
3. Reduction in cost
4. Improved Human Resource
5. Focus on core business areas
6. Cater to changing customer demands
7. Sophisticated technology at lower cost

Why Transorze for BPO

1. Employability skill set training
2. Additional certification by National Skill Development Corporation (NSDC)
3. Customized training material with focus on industry requirements
4. Latest audio visual training materials
5. Unique all inclusive, and holistic approach which couples technical training with soft skills and personality development.
6. Natural approach to learning English
7. Highly effective as it puts all topics in normal day-to-day perspective
8. Vocabulary taught relevant for daily life situations
9. Adequate time provided for repetition of sentences